Steve Towers — Customer Experience Expert, Keynote Speaker & Author
#8 Global Guru in Customer Experience 2026
Steve Towers is one of the world's foremost authorities on Customer Experience (CX). Founder and CEO of BP Group (est. 1992), he has worked with 500+ organisations across 140+ countries over 33+ years, helping leaders deliver the Triple Crown: Revenue Growth, Cost Reduction, and Service Uplift — simultaneously.
The New Book: Everyone Loves Great CX (2026)
After three decades transforming customer experiences for global organisations, Steve Towers distils everything into one definitive playbook. Learn proven strategies to improve service quality, accelerate revenue growth, and significantly reduce operational costs — all at the same time.
- The 5 Pillars of Great CX Leadership
- Proven frameworks used by 500+ organisations worldwide
- Real case studies from FTSE 100 & Fortune 500 companies
- Actionable 90-day transformation roadmap
Publisher: BPG Publishing | Year: 2026 | ISBN: 1919529810
Buy Everyone Loves Great CX on Amazon
Services: Keynote Speaking, Executive Coaching, CX Certification & Business Transformation
Keynote Speaking: Inspiring, data-driven keynotes for conferences worldwide. Steve has spoken in 40+ countries. Topics: Outside-In Customer Strategy, The Triple Crown, CEMMethod™ v15, CX Leadership.
Executive Coaching: One-to-one coaching for C-suite and senior leaders. Tailored to your context and goals.
CX Certification: Internationally recognised certification in CEMMethod™ v15. ACXC and CPPC certifications available.
Business Transformation: Organisational programmes redesigning processes, culture, and metrics around what customers actually want — with measurable ROI.
About Steve Towers
As Founder and CEO of BP Group (est. 1992), Steve is a trusted advisor to the world's leading companies across six continents. He is the originator of CEMMethod™ v15 and author of 12 published books. Steve co-manages the world's largest Lean Six Sigma Group on LinkedIn with 770,000+ members.
Recognised as a Top 30 Global Guru in Customer Experience for multiple consecutive years. Gartner Lifetime Award recipient.
Credentials: ACXC & CPPC Certified | CEMMethod™ v15 Originator | Clinical Hypnotherapist | NLP & Reiki Master
Media Kit & Press
For press enquiries, booking and media resources visit stevetowers.com/media-kit. High-resolution headshots, bios, and speaking topic summaries available.