Steve Towers Is One of the 100 Most Influential in Customer Excellence for 2026

The Symbol Powerlist 2026 has been officially unveiled, and we are proud to share that BP Group's Steve Towers is one of the 100 most influential people in global Customer Excellence. The Symbol Powerlist recognises outstanding individuals who consistently demonstrate innovation and excellence in business.

"The Symbol Powerlist honours the people who shape the future of business — the visionaries, innovators, and leaders driving change across industries worldwide. Shaped entirely by the business community, it is a true celebration of those whose bold thinking and relentless drive inspire teams and organizations and move industries forward. Congratulations to everyone included in the list!"Ovanes Ovanessian, Co-founder of Symbol Awards

Community-Driven Recognition

The Symbol Powerlist is shaped entirely by the business community through open nominations and voting. As many as 2,500 individuals from 80+ countries were nominated for this year's Powerlist. Those with the most votes made the top 100 list, with their names published in alphabetical order — making this one of the most transparent and genuinely peer-recognised honours in the industry.

Steve Towers' inclusion reflects more than three decades of relentless contribution to the Customer Experience profession — from pioneering the Outside-In methodology to building one of the world's largest communities of CX practitioners through the BP Group.

About Steve Towers

Steve Towers is an internationally acclaimed customer experience strategist, executive coach, and keynote speaker who has worked with organisations in more than 40 countries. He is the founder of the BP Group — one of the world's largest online communities of CX and business process management practitioners — and is a Fellow of several leading professional bodies.

He is the author of four books on customer experience and business transformation, including his landmark 2026 publication Everyone Loves Great CX. His Outside-In methodology is taught in certification programmes attended by professionals from over 100 countries. He is available for keynote speaking, executive coaching, media interviews, and corporate engagements.

This recognition adds to an extensive record of industry honours, including multiple Global Gurus Top 30 rankings in both Customer Experience and Keynote Speaking, the PEX Network Global Contributor of the Year award, and recognition as a Top 50 CX Influencer by the CX Network.

About Symbol Awards

Symbol Awards stand as the global benchmark for business excellence, honouring the organisations, teams, and leaders setting new standards across industries worldwide. Winning a Symbol award is more than recognition — it is a mark of distinction that sets companies and individuals apart on the global stage.

To see the full Symbol Powerlist 2026, visit symbolawards.com/powerlist-2026.